faq
Rivertrack Studios is a small boutique business located in rural NSW, Australia. We pride ourselves on offering personal service and products that are one of a kind and unique. Each design is new from the very beginning. We do not mass produce and when you buy an item from Rivertrack Studios, you are purchasing more than just jewellery, you are purchasing a work of art. Where possible we use ethically sourced materials.
1. How can I find my ring size?
To find your ring size click on this handy link:
How to find your ring size
(links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service).
2. Does Rivertrack Studios have a physical store?
Yes absolutely! Our store is located in Wentworth NSW - a beautiful part of Australia that is the inspiration for many of Dee's
designs. We are open every weekend or other times by appointment.
3. Who do I contact if I have questions or need advice and assistance?
We are very proud of our customer service. When you need help you are dealing with the people who own the business. You can
either email us or telephone us on +61 402 405 144 and we will attend to your enquiry promptly. Alternatively go to our contact
page and fill out the online form. We are available to assist you 10 am - 4 pm Monday to Friday and 11am - 3pm on Saturday and Sunday. (Remember that our time zone is Australian Eastern Standard Time).
4. How do I place an order on www.rivertrackstudios.com?
Ordering from our online store is easy, safe and secure. Once you have found the item you wish to purchase, click on the 'buy now' button where you will also see shipping costs and information as well as a copy of our refund policy (see below). Simply fill out your details to complete the transaction. We currently accept payment through paypal but can also accept bank transfers. Contact us for our bank account details. Your item will be shipped as soon as payment clears - usually within 2 working days.
5. How long will it take for my item to arrive?
All items we sell online are in stock. You should receive your order in 10 working days but sometimes this can take a little longer as Wentworth is in a remote area of Australia. We will email you as soon as your item is shipped.
6. Do you do custom orders and/or special designs?
Yes, when you make a special order, we will contact you to confirm your needs and give you an expected delivery date. We require a non-refundable 50 % deposit on all custom orders.
7. How can I return or exchange?
We want you to love your Rivertrack Studios jewellery! All our designs are created by hand, for you. If you have received your order and have any concerns, please contact us so we can remedy the situation as customer satisfaction is our number one priority!
If you must return your item, please contact us within 5 days of item's receipt, and the item needs to be returned within 7 days with delivery confirmation and preferably in the same packaging.
You may receive a refund (minus shipping costs) or an exchange. We do not accept returns on special orders which includes custom orders or orders of large multiples. This is due to the time involved in creating each piece by hand so be sure to order
carefully.
Return policy again:
♥Please contact us within 5 days of receipt.
♥ If your jewellery design has a defect from just normal wear and tear within 30 days of purchase, you may return it to us and we
will either fix or replace the item, or offer you a refund (again minus the shipping fee). If you would return the item to us, first class, we will do the replacement and return shipping for free.
8. Will I be charged sales tax?
We are currently not registered to collect GST and therefore are not required to collect GST within Australia. Customers outside of Australia are responsible for all duties and taxes in their country.
9. Can I pick my item up in store?
Yes, you make pick your items up from our studio in Wentworth, NSW. Please contact us if you need to pick up outside of our regular hours.
10. Are prices subject to change?
Our prices are subject to change without notice. Please expect to be charged the price listed on the day of purchase.
1. How can I find my ring size?
To find your ring size click on this handy link:
How to find your ring size
(links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service).
2. Does Rivertrack Studios have a physical store?
Yes absolutely! Our store is located in Wentworth NSW - a beautiful part of Australia that is the inspiration for many of Dee's
designs. We are open every weekend or other times by appointment.
3. Who do I contact if I have questions or need advice and assistance?
We are very proud of our customer service. When you need help you are dealing with the people who own the business. You can
either email us or telephone us on +61 402 405 144 and we will attend to your enquiry promptly. Alternatively go to our contact
page and fill out the online form. We are available to assist you 10 am - 4 pm Monday to Friday and 11am - 3pm on Saturday and Sunday. (Remember that our time zone is Australian Eastern Standard Time).
4. How do I place an order on www.rivertrackstudios.com?
Ordering from our online store is easy, safe and secure. Once you have found the item you wish to purchase, click on the 'buy now' button where you will also see shipping costs and information as well as a copy of our refund policy (see below). Simply fill out your details to complete the transaction. We currently accept payment through paypal but can also accept bank transfers. Contact us for our bank account details. Your item will be shipped as soon as payment clears - usually within 2 working days.
5. How long will it take for my item to arrive?
All items we sell online are in stock. You should receive your order in 10 working days but sometimes this can take a little longer as Wentworth is in a remote area of Australia. We will email you as soon as your item is shipped.
6. Do you do custom orders and/or special designs?
Yes, when you make a special order, we will contact you to confirm your needs and give you an expected delivery date. We require a non-refundable 50 % deposit on all custom orders.
7. How can I return or exchange?
We want you to love your Rivertrack Studios jewellery! All our designs are created by hand, for you. If you have received your order and have any concerns, please contact us so we can remedy the situation as customer satisfaction is our number one priority!
If you must return your item, please contact us within 5 days of item's receipt, and the item needs to be returned within 7 days with delivery confirmation and preferably in the same packaging.
You may receive a refund (minus shipping costs) or an exchange. We do not accept returns on special orders which includes custom orders or orders of large multiples. This is due to the time involved in creating each piece by hand so be sure to order
carefully.
Return policy again:
♥Please contact us within 5 days of receipt.
♥ If your jewellery design has a defect from just normal wear and tear within 30 days of purchase, you may return it to us and we
will either fix or replace the item, or offer you a refund (again minus the shipping fee). If you would return the item to us, first class, we will do the replacement and return shipping for free.
8. Will I be charged sales tax?
We are currently not registered to collect GST and therefore are not required to collect GST within Australia. Customers outside of Australia are responsible for all duties and taxes in their country.
9. Can I pick my item up in store?
Yes, you make pick your items up from our studio in Wentworth, NSW. Please contact us if you need to pick up outside of our regular hours.
10. Are prices subject to change?
Our prices are subject to change without notice. Please expect to be charged the price listed on the day of purchase.
legal
No warranties
This website is provided “as is” without any representations or warranties, express or implied. Rivertrack Studios makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Rivertrack Studios does not warrant that:
Limitations of liability
Rivertrack Studios will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
These limitations of liability apply even if Rivertrack Studios has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Rivertrack Studios liability in respect of any:
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, Rivertrack Studios has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Rivertrack Studios officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Rivertrack Studios officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Rivertrack Studios.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Credit
This document was created using a Contractology template available at http://www.freenetlaw.com.
This website is provided “as is” without any representations or warranties, express or implied. Rivertrack Studios makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Rivertrack Studios does not warrant that:
- this website will be constantly available, or available at all; or
- the information on this website is complete, true, accurate or non-misleading.
Limitations of liability
Rivertrack Studios will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- to the extent that the website is provided free-of-charge, for any direct loss;
- for any indirect, special or consequential loss; or
These limitations of liability apply even if Rivertrack Studios has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Rivertrack Studios liability in respect of any:
- death or personal injury caused by Rivertrack Studios negligence;
- fraud or fraudulent misrepresentation on the part of Rivertrack Studios; or
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, Rivertrack Studios has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Rivertrack Studios officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Rivertrack Studios officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Rivertrack Studios.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Credit
This document was created using a Contractology template available at http://www.freenetlaw.com.
